FAQ

WHY do we need debt collection services from DRI?

Recovering debts is not that simple or easy to do, especially in Indonesia. Aside from the varying characteristics and behaviors of each customer, the chosen method used for debt recovery can often prove ineffective or take a very long time to yield the desired result – or any result at all. In the process, a lot of companies inevitably fork up more money than they realize and end up in a further financial loss without recovering any debt.

Aside from that, there are very little (or close to none) professional help or services available out there that are specifically dedicated to helping companies deal with debt recovery in a safe and effective way.

With that in mind, Debt Recovery Indonesia (DRI) is here to assist the company in recovering debts in the most professional, practical, and safe way.

WHAT types of debts can DRI help to collect?

DRI handles various kinds of debts depending on the transactions done, ranging from commercial debts, outstanding invoices, tax liability (VAT/PPN), interests, penalties, fines, rent/leasing fee, instalment payments, refunds, compensation, default or breach of contract, and other claimable legal rights of the company.

HOW does DRI collect the debts?

DRI collaborates with professional law firm affiliates to execute the 3 steps in debt recovery, which are:

INVESTIGATION – We start the investigation process by gathering as much necessary information, data, and key documents as possible from inside the company in relation to the debts and the profile of the customer in question, followed by an intensive research outside the company through online and offline methods.

COLLECTION – We start the collection process by issuing an order letter or power of attorney (POA) document from the company, which is followed by mailing out invoices, meeting with customers in person, communication through phone calls, text messages, e-mails, site-collections, effective negotiation, securing the debts, arranging for payment terms, monitoring the payment and solving any debt-related issues in between.

HOW MUCH of the debt amount can be collected?

We do set determine the minimum amount of debt that can be recovered as it is a case-by-case basis.

HOW LONG is the debt recovery process?

The duration it takes to recover the debts is highly dependent on the complexity of each case at hand. However, normally it will require around 1 – 3 months for us to collect the debts.

DOES DRI take money directly from the company’s customer? 

No. We highly value and appreciate the importance of the company’s trust. Therefore, every payment made by the customer will be done directly to the company’s account. We will not take any form of money directly from the customer, unless other arrangements with the company have been made.

HOW MUCH is the service fee paid to DRI?

The service fee of DRI is only in the form of success fee if the debts are successfully recovered to the company. There will be no service or success fee whatsoever if we fail in collecting the debts.

The success rate is highly dependent on the age of the debts. The younger the age of the debts, the smaller will be the successful fee that the company needs to incur. Our successful fee starts from as little as 2.5% (TWO POINT FIVE PERCENT) of the debt amount paid by the customer to the company.

Is SUCCESS guaranteed by DRI in recovering all of the debts?

No. However, we can guarantee that we will do our best and utmost efforts in recovering debts, without any added risk to the company.

WHAT needs to be prepared for the debt collection process?

The most important thing that the company needs to prepare, is all the necessary documents related to the debts, which may include contracts, purchase orders (PO), invoices, delivery notes, signed receipts, proof of delivery and details of liability. However, DRI can still discuss with the company to find the best solutions even with limited documents available.

Is COMPANY REPUTATION at risk by engaging third parties for debt collection? 

We truly understand the value of good business relations and we uphold the company’s reputation. Therefore, we guarantee that all of our debt collection efforts are done in elegant and respectful ways that still abide with the prevailing laws at hand, to maintain the company’s reputation and relationships with the customers.